Refund and cancellation policy

Cancelling before the consultation

You can cancel a booking from your dashboard. Cancelling releases the slot immediately so the professional can offer it to someone else.

Rescheduling

Moving a consultation to another time keeps the same booking and the same payment. Nothing is refunded and nothing is charged again. Either you or the professional can move it, to any time the professional has open.

Refunds

• If the CA cancels, or does not attend, you are refunded in full.
• If a payment fails, no booking is confirmed and nothing is charged.
• If you cancel with reasonable notice, the consultation fee is refunded.
• If you do not attend a confirmed consultation, the professional's time was reserved and the fee may be retained.

Disputes

If a consultation did not happen as described, raise it through support. Every booking, payment and status change is recorded, so a dispute is resolved against a record rather than a recollection.

How refunds are paid

Refunds go back through the payment provider to the original payment method. Partial refunds are supported where only part of the fee is being returned.